MyFi is available in: Australia | New Zealand | India

Privacy Policy

WHO ARE WE?

MyFi Services Pvt. Ltd. (hereinafter referred to as ‘MyFi’, ‘we’, ‘us’ or, ‘our’) considers the privacy and confidentiality of you as our customer of upmost importance. We are committed to keeping your confidential information secure and ensuring that your details are not misused.

The following policy will explain the kinds of information that we may collect from you and what we will do with the information. This privacy policy is applicable to our current and existing and future customers. By visiting our website and registering with us, you agree to this privacy policy.

USE OF OUR WEBSITE AND MOBILE APP

By using our website or mobile app, you authorise MyFi and our affiliates to collect personal information about you for the purposes explained in this policy. This authorisation will remain valid unless you contact us and remove the authorisation.

PERSONAL INFORMATION

We collect personal information from you from which your identity can be reasonably derived. Information collected can include your first name, last name, email address, date of birth, your residence city and mobile number, financial details and credit information. We may also collect information about you from 3rd parties and publicly available sources including your social media accounts.

PURPOSE FOR COLLECTING INFORMATION

We collect your personal information for the purposes of assessing your application via our website and/or mobile app. MyFi and/or one of our affiliate lenders may contact you via phone call, post, email or SMS to discuss the application and also to inform you about any new products and promotional offers from both MyFi and its affiliate lenders.

COLLECTION OF INFORMATION USING THIRD PARTIES

Our website also contains links and references to third party providers. These are used in the process of collecting information relevant to necessary affordability assessments and decision making. These third parties collect information on our behalf and will not do so without your consent to our Privacy Policy

Note, these companies operate within the required security requirements to ensure that your personal information stays secure.

We use a range of third parties, for example Credit Insights.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose your personal information for various reasons including:

  • To our affiliate lenders as part of offering the services you have applied for on our website and/or mobile app.
  • To our affiliate lenders for the purposes of marketing.
  • To other organisations that are involved in managing or administering your application.
  • To other organisations that provide information and infrastructure systems
  • To anyone who represents you
  • To anyone who you consent to receiving your personal information.
  • Where we are required to by law.
  • To organisations that have an interest in our business
  • To your employer, referees, and other people and organisations whom you have provided us details as part of your application
  • To identification verification services

Prior to disclosing your personal information we will take all reasonable steps to ensure that:

  • The disclosure is necessary to achieve the purpose outlined in this policy.
  • The associate partner maintains a privacy policy that is at least equal to our commitment
  • Where required, you have consented to us making the disclosure.

TRACKING VIA COOKIES

MyFi and its affiliate lenders may use cookies to analyze trends, manage the website, improve marketing, track user’s preferences around the website and collect demographic figures for overall use. You can control the use of cookies at an individual browser stage by disabling these cookies that may restrict your use of certain features or services on our website.

LOG FILES

We use log files that include internet protocol (IP) address, internet service provider (ISP), browser type, exit or referred pages, date/time stamp, operating system to analyze trends and user’s movements while visiting the website. This information is combined with the other information we collect about you to improve our services, site functionality and marketing.

OPT OUT

If you don’t want us to send you emails or other promotion information, write to us at support@myfiservices.in Once unsubscribed, you won’t receive emails or any other information from us.

SECURITY

We use industry standard encryption technology to ensure the protection of your personal information.

You must also maintain the confidentiality and security of your login id and password and may not share these credentials with any third party.

CONNECTION TO OTHER WEBSITES

We provide connections to affiliate lender websites as part of providing you with the services applied for. For more information of this, simply visit our website.

We cannot accept any liability for the privacy of the information provided to other websites. Please read the privacy policies of the websites that you share private information with.

THIRD PARTY ADVERTISING

We may use third party advertising agencies to provide ads when you are using our website. These companies do not use your personal information except the details about your visit to our website so as to offer ads on our websites as well as on other websites about the services that you may like.

COMPLAINTS

If you have a complaint, questions, comments, concerns or feedback in relation to the processing of information or regarding this Policy we can be contacted via:

Email Address: complaints@myfiservices.in